Support

Framepoint Support

For subscription, purchase, export, or app issues, contact support with a brief description and screenshots if helpful.

Response expectations

Response time: 1–2 business days.

Close Framepoint completely, then reopen it and try again.

Confirm you are using the latest version available in the App Store.

Check iPhone storage and Photos permissions if exports fail.

Use Restore Purchases from the app gear menu if a subscription is not recognized.